Refund policy
[Cancellation and return policies
]
Basically, we cannot accept returns. When ordering products, please make sure that the products you ordered are correct before placing your order.
If the customer and I-Lock Co., Ltd. have discussed and agreed, we may be able to return the product only if it is unused. Please contact I-Lock Co., Ltd. directly by e-mail within 8 days after the item arrives.
In the following cases, we cannot accept returns or exchanges.
1) If it has been used (except when it is found to be defective after use)
2) When scratches, damage, etc. occur at your own risk
Basically, we cannot accept returns. When ordering products, please make sure that the products you ordered are correct before placing your order.
If the customer and I-Lock Co., Ltd. have discussed and agreed, we may be able to return the product only if it is unused. Please contact I-Lock Co., Ltd. directly by e-mail within 8 days after the item arrives.
In the following cases, we cannot accept returns or exchanges.
1) If it has been used (except when it is found to be defective after use)
2) When scratches, damage, etc. occur at your own risk